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FAQs

How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. However, you cannot change an order once it’s been placed

 

How can I track my package?

For deliveries within Lagos, please call our helpline if you do not receive your order within 2 working days from the day the order is placed +2348101597259

For deliveries outside Lagos, pls call our helpline for your tracking number. You can visit Dhl.com to

enter the tracking number emailed to you. From there, you can monitor your package's progress until it's delivered to your door

 

My order was confirmed but I just got an email that states I received a refund. What does this mean?

The item(s) you ordered was popularly demanded such that, between the time you placed the order and when we processed it, the item sold out.

 

Oops! I forgot to use my discount code.?

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

 

What if my card was declined

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

 

Why can’t I find an item that was advertised?

This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock!


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